Welcome to Medinilla - Where Wellness Meets Excellence!!!!!

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Need help? 098341 23084
Need help? 098341 23084

Welcome to Medinilla - Where Wellness Meets Excellence!!!!!

Privacy Policy

You are advised to carefully read this Privacy Notice
before using or availing any of our products and/or services

  1. DEFINITIONS

    In this Privacy Notice, the following definitions are used:
    • Cookies
      • a small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website to remember your actions or preference for a certain period of time.
    • Data
      • includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores, website and/or mobile application.
    • Data Protection Laws
      • any applicable law for the time being in force relating to the processing of Data.
    • Service Providers
      • includes entities to whom we or other Tata Group Entities will disclose your Data in order to process information for a specific purpose pursuant to written contract.
    • User or you
      • the natural person who accesses our stores, website or mobile application.

  2. WHAT DATA DO WE COLLECT ABOUT YOU

    We collects Data for various purposes set out in this Privacy Notice.
    This Data includes, without limitation, the following categories:
    1. Contact information:
      2. first and last name, email address, postal address, country, employer, phone number and other similar contact data.
    2. Financial information:
      3. payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.
    3. Technical information:
      4. website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.
    4. Transaction information:
      5. the date of the transaction, total amount, transaction history and preferences and related details.
    5. Health related information, such as information or records relating to Your medical/ health history, health status, details of treatment plans and medication prescribed by a Medical Practitioner, dosage details such as frequency of dosage, alternative medication, medicines ordered by You through the Platform, laboratory testing results and any other information inferred there from
    6. Product and service information:
      7. the natural person who accesses our stores, website or mobile application.
    7. Personal information:
      8. Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history or any other personal information provided in responses to surveys or questionnaires.
    8. Your reviews, feedback and opinions about our products, programmes and services.
    9. Loyalty programme information:
      10. your loyalty membership information, account details, profile or password details and any frequent flyer or travel partner programme affiliation.

  3. HOW WE COLLECT DATA

    We collect Data in the following ways:
    1. Information You Give Us:
      2. We receive and store any information you enter on our website or mobile application or give us in any other way (e.g., at outlets, stores, hotels, kiosks). Please see the section titled "Data Shared by You" for more information.
    2. Automatic Information We Collect:
      3. We use "cookies", pixels and similar technologies to receive and store certain types of information whenever you interact with us. Please see the section below, titled "Data that is Collected Automatically" for more information.
    3. E-mail Communications:
      4. To help us make e-mails more relevant and interesting, we often receive a confirmation (if your device supports such capabilities) when you open e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.
    4. Automatic Information We Collect from Other Websites:
      5. We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement. Because we process this information on behalf of the applicable website operators, collection, processing, and use of such information is subject to the applicable website operators’ privacy policies and is not covered by our Privacy Notice.
    5. Information from Other Sources:
      6. We may obtain information from other sources. An example of this is when you authorize a third-party website (such as the website of another Tata Group Entity), to interact directly with our website or mobile application to provide or receive Data about you. In that case, we might receive such Data used by that third-party website to identify your account with that website.
    6. Information Previously Provided to Tata Group Entities:
      7. Where you have shared any information previously with any of the Tata Group Entities and have consented to the further sharing of such information, such information will be shared with us by the Tata Group Entities.

  4. KEEPING DATA SECURE
    We will use technical and organisational measures to safeguard your Data and we store your Data on secure servers. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us by e-mail at our email address provided at Clause 16 below.

  5. RETENTION OF DATA
    We retains Data for as long as necessary for the use of our products and/or services or to provide access to and use of our website or mobile application, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Data is necessary and is permitted by applicable law. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.
    Even if we delete your Data, including on account of exercise of your right under Clause 10 below, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.

  6. WHERE WE STORE DATA
    Data collected under this Privacy Notice is hosted on servers located in India.

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Need help? 098341 23084